Privacy Policy
Privacy Policy for Memory Lane Media, LLC
Effective Date: November 7 2024
Website: www.memorylanemedia.online
Memory Lane Media, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By accessing or using our website, you agree to this Privacy Policy.
1. Information We Collect
- Personal Information: When you place an order, contact us, or sign up for updates, we may collect personal information such as your name, email address, mailing address, phone number, and payment details.
- Non-Personal Information: We also collect non-personal information, such as your IP address, browser type, pages visited, and usage data, to help us improve our website and services.
2. How We Use Your Information
- To Provide Services: We use your personal information to fulfill orders, communicate with you, and provide customer support.
- To Improve Our Website: Non-personal information helps us analyze and improve the website’s performance and user experience.
- To Communicate with You: We may use your contact information to send updates about your order, respond to inquiries, or provide information about new services and promotions (with your consent, where required by law).
3. How We Share Your Information
- Service Providers: We may share your information with third-party vendors who assist us in providing our services, such as payment processors or delivery services. These providers are required to protect your information and use it only as needed to perform their services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). –
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy terms.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can choose to disable cookies through your browser settings; however, this may affect certain functionalities of the website.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.
7. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us to have it removed.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, or delete your data. Please contact us if you would like to exercise any of these rights.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, with the effective date revised. Continued use of our website after changes implies acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Memory Lane Media, LLC
724-464-4703
665 Philadelphia St Suite 101
Indiana, PA 15701
Terms & Conditions
MEMORY LANE MEDIA LLC
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(Effective as of November 8, 2024)
1. Service Overview
- Memory Lane Media, LLC provides media transfer and digital conversion services to convert home movies, photos, and other physical media formats into digital files. By engaging our services, you agree to these Terms and Conditions.
2. Customer’s Responsibility
- Customers of Memory Lane Media, LLC are responsible for ensuring they have the right to transfer or duplicate the media they submit. Memory Lane Media, LLC is not liable for copyright infringement if materials provided are subject to intellectual property restrictions.
- Customers are responsible for delivering the media safely to Memory Lane Media, LLC and confirming receipt of their return media and digital files upon completion.
3. Media Handling and Liability
- We handle all media with care; however, Memory Lane Media, LLC is not liable for any damage that may occur to your original media during the transfer process due to the age or condition of the media.
- In the event of loss or damage, Memory Lane Media, LLC’s liability is limited to the cost of replacing the physical media (if commercially available).
- If projects are mailed in, Memory Lane Media, LLC is not liable for loss of or damage to physical media and digital outputs caused by third-party carriers including but not limited to USPS, UPS, FedEx, or any other shipping or courier service. Clients assume all risk associated with shipping to and from Memory Lane Media, LLC.
4. Conversion Quality and Limitations
- Memory Lane Media, LLC strives to deliver the highest quality transfer possible. However, the final quality of the digital output may be affected by the original media’s condition.
- We do not guarantee improvement or restoration of degraded media quality, including color fading, audio distortion, or other issues inherent to aging media.
5. DVD and Blu-ray Compatibility
- Memory Lane Media, LLC provides DVDs as a physical output option for your transferred media. Please note that DVDs may not be compatible with all Blu-ray players, as not all Blu-ray devices support DVD playback.
- We recommend testing DVDs on a standard DVD player to ensure compatibility. Memory Lane Media, LLC is not liable for playback issues arising from compatibility limitations with Blu-ray or other media players.
6. Cloud Storage and Digital File Delivery
- Upon completion of the conversion process, Memory Lane Media, LLC offers cloud storage as a delivery option for your digital files.
- Files stored in the cloud will be available for download for a period of up to 6 months after delivery. After this period, files will be deleted unless you have made arrangements for extended storage with Memory Lane Media, LLC.
- While we make every effort to ensure the security of cloud-stored files, Memory Lane Media, LLC is not liable for data loss, unauthorized access, or technical issues related to third-party cloud storage providers. We recommend that customers download and securely back up their files promptly
7. Turnaround Time
- Estimated completion times are provided at the start of the project, but Memory Lane Media, LLC cannot guarantee exact delivery dates due to variables such as media condition and order volume.
- If an expedited service is required, additional fees will apply.
8. Privacy and Confidentiality
- All media and digital files are handled with strict confidentiality. Your media and personal data will not be shared with third parties without your consent, except as required by law.
9. Payments, Refunds and Non-Payment Policy
- Payment for services rendered by Memory Lane Media, LLC is due in full upon completion of the project. Clients will be notified when their project is ready, and payment is expected within 7 days of receiving this notification. Some projects may require a downpayment at the discretion of Memory Lane Media, LLC. Memory Lane Media, LLC accepts cash, card or check.
- Due to the custom nature of our services, refunds are not available.
- If there are concerns with the quality of the transfer, Memory Lane Media, LLC will review and rework the transfer provided that the concerns are communicated within 14 days of delivery. Rework requests are subject to an assessment of the original media’s condition and inherent limitations in quality.
- Late Payment - If payment is not received within 90 days of project completion, a late fee of 1.5% per month may be applied to the outstanding balance.
- Retention and Disposal of Original Media & Final Digital Media - Memory Lane Media, LLC will securely store clients' original media (e.g., tapes, photos, films) & final digital media for up to 90 days following project completion. After 90 days of non-payment, Memory Lane Media, LLC reserves the right to dispose of the original media & final digital media without further notice, and the client releases Memory Lane Media, LLC from any liability related to such disposal.
10. Ownership of Final Digital Media
- The customer retains ownership of the original media and the resulting digital files. Memory Lane Media, LLC does not retain ownership or responsibility for the use of any transferred content.
- Memory Lane Media, LLC does not retain a copy of the digital files.
11. Warranty and Limitation of Liability
- Memory Lane Media, LLC disclaims any express or implied warranties regarding the condition, usability, or suitability of the original or converted media.
- Memory Lane Media, LLC’s liability is limited to the fees paid for services rendered, and Memory Lane Media, LLC is not liable for any incidental, indirect, or consequential damages.
12. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of The Commonwealth of Pennsylvania.
- Any disputes arising from these Terms and Conditions will be resolved in the courts of Indiana, Pennsylvania.
13. Contact Information
- For questions or concerns about these Terms and Conditions, or for assistance with your order, please contact us at info@MemoryLaneMedia.online.
Acceptance of Terms
By submitting your media to Memory Lane Media, LLC for conversion, you acknowledge that you have read, understood, and agree to these Terms and Conditions.